Clear, practical steps for shopping online in South Africa - seller checks, payments, delivery, returns and how to avoid scams, from Bash.
Confirm contact details, reviews and clear payment options before buying.
Free delivery on orders over R650. Fast delivery to 800+ TFG collection points nationwide.
Not satisfied? Return items within 30 days for full refund. Easy returns at any TFG store.
Expert advice online and in 800+ stores. TFG Money Account options available.
Save receipts, screenshots and order numbers for refunds or disputes.
Prefer secure payment methods and know your rights under SA law.
Online shopping in South Africa is part convenience, part planning. We buy clothing, home goods, appliances and more from local marketplaces and brand stores - and the rules that protect us are different from in-store shopping. Knowing the basics (seller checks, payment choices, delivery times and your rights) makes buying smoother and reduces the chance of a problem.
We find that major marketplaces list these details clearly - for example you can browse category and brand pages on Home and read practical buying guides on Home articles to compare product specs and delivery options.
Two national laws are especially relevant. The Consumer Protection Act sets out fundamental rights when we buy goods and services, including protections for defective goods and mis-described items.
Practical note: the National Consumer Commission provides tools to report problems and follow up on disputes - they now offer an online complaints portal for faster handling.
For purchases made entirely online, the Electronic Communications and Transactions Act includes a brief cooling-off period for certain transactions and clarifies electronic contract rules. Always check the exact wording that applies to your purchase (timeframes and exceptions can differ by product type).
When we pay, we keep records. A proper tax invoice or electronic receipt with the seller’s VAT number (where applicable) and order number is essential if something goes wrong. If a refund is due, many sellers process it to the original payment method within a few days; delivery and banking timing can make the customer-facing wait feel longer. Typical local delivery fees vary; as a rough estimate expect R50-R200 depending on size and speed (estimate only).
If you can’t resolve a refund or delivery with the seller, the National Consumer Commission and dispute-resolution services can help escalate the case.
Before we place the order, we run a short checklist: verify product photos and measurements, check delivery windows, confirm return windows, and read one or two recent reviews that mention delivery or the product’s fit. For clothing, cross-check size charts and allow for brand variation. For appliances, note whether installation or spares are included.
Choose the delivery speed that matches your need. Standard delivery is often cheaper but slower; express costs more. If collection from a nearby store is offered, it can remove the risk of failed home delivery. You can explore brand and category collections when you’re comparing items on Brands or check appliances and technical details on Appliances for product inclusions and warranty notes. (bash.com)
If you suspect fraud, stop the payment if possible, keep all chat and receipts, and report the incident to the seller platform and the National Consumer Commission so others are protected.
Open and inspect parcels promptly. If an item is damaged or incorrect, take dated photos, keep the packaging and contact the seller immediately with your order number. If the seller’s returns process is unclear, rely on your invoice and consumer rights under the Consumer Protection Act when escalating.
We aim to make online shopping feel like a calm part of our week - whether we’re updating the lounge or shopping for a braai. If you want curated choices by category, you can explore Bash’s collections for focused ranges and verified sellers. (bash.com)
Performance Marketing Lead at Bash, with a background in marketing from UNISA and years spent driving paid search strategy at leading e-commerce brands like takealot.com, I focus on data-driven growth, Google Ads optimization, and scaling digital performance.
Disclaimer: This content is for educational purposes only. Product availability, pricing, and specifications are subject to change. Always verify current details on the retailer's website before making a purchase.
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Verified customerI love the items will keep on ordering from u
Verified customerAlways makes delivery fast and good quality.
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Verified customerI'm so happy with the service and product.
Verified customerLihle leliteku liyangilingana lintofontofo
Verified customerReally nice looks exactly like the picture
Verified customerSo perfect exactly as it is in the picture
Verified customerVery good efficient service and follow up.
Verified customerDelivery was top tier no delays no hiccups
Verified customerDelivered on time Good size fits me well
Verified customerOh the delivery it was quick um about it
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Verified customerSuch fast delivery and great service :)
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Verified customerAbsolutely love it very comfortable
Verified customerThe material is great, nice texture
Verified customerIt is easy to navigate and process
Verified customerTheir service is fast and reliable
Verified customerit fits perfectly, really love it
Verified customerThe service is amazing Thank you
Verified customerDefinitely one of my best watches
Verified customerThe overall experience was great
Verified customerFast delivery. Item as depicted.
Verified customerHappy as a child. Welldone guys
Verified customerIts a beautiful piece of heaven
Verified customerlove the colour!! my favourite
Verified customerQuick delivery. Quality clothes
Verified customerGreat service and good product
Verified customerI loved this outfit for my boy
Verified customerMy son love he's denim shorts
Verified customerI like my sneakers very much
Verified customerIm so happy with everything
Verified customerlove it my go to online shop
Verified customerWill definitely recommend!!!
Verified customerI got best service thank you
Verified customerThe delivery came timeously
Verified customerBeautiful and I'm loving it
Verified customerOVERALL PROCRESS IS AWESOME
Verified customerThe whole process was easy
Verified customerGood service and delivery.
Verified customerBeautiful and correct size
Verified customerEverything was super easy
Verified customerDelivery good and on time
Verified customerVery happy with the order
Verified customerVery quick delivery time.
Verified customerTrue size I like my tees
Verified customerOh love it it's stunning
Verified customerGood quality perfect fit
Verified customerVery good, fast delivery
Verified customerGood, delivery is quick
Verified customerMy experience was good.
Verified customerBash is the best n ever
Verified customerShopping was very easy.
Verified customerQuick and easy to shop
Verified customerThe delivery was quick
Verified customerAm Happy with my heels
Verified customerEverything was perfect
Verified customerKeep up the good work
Verified customerShort review? - HAPPY
Verified customerThe delivery was fast
Verified customerEverything is perfect
Verified customerSuper great, am happy
Verified customerGood quality earings.
Verified customerThe material is great
Verified customerGood fit and comfort
Verified customerVery good experience
Verified customerIt's perfect love it
Verified customerThe material is good
Verified customerWorks like a charm!
Verified customerBest service ever .
Verified customerFast and convenient
Verified customerNice tekkie love it
Verified customerDelivery was quick
Verified customerPerfect & Liked It
Verified customerHonestly Im happy
Verified customerVery good service
Verified customerThe fit perfectly
Verified customerBest and reliable
Verified customerGreat experience
Verified customerIts what I want!
Verified customerVery comfortable
Verified customerI had to size up
Verified customerGraet I love it.
Verified customerGreat experience
Verified customerBeautiful love
Verified customerAmazing quality
Verified customerSo far so good
Verified customerAlways perfect
Verified customerPerfect Good
Verified customerQuick delivery
Verified customerVery very good
Verified customerAwesomeness!!!
Verified customerFits perfectly
Verified customerFast and easy
Verified customer10/10 perfect
Verified customerFast delivery
Verified customerFast delivery
Verified customerThey are okay
Verified customerAll excellent
Verified customerLove it it it
Verified customerFast delivery
Verified customeroverall good
Verified customerIt very good
Verified customerGood service
Verified customerGood quality
Verified customerVery perfect
Verified customerIt all good
Verified customerHassle free
Verified customerBash is tru
Verified customerPerfect fit
Verified customerSatisfied
Verified customerexcellent
Verified customerVery Good
Verified customerI'm happy
Verified customerVery cute
Verified customerIt's good
Verified customerI love it
Verified customerThe best
Verified customerPerfect
Verified customerGet answers to common questions about HOME
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The Cara Benchtop Reverse Osmosis Hot & Ambient Water Station features an advanced 6-stage filtration system that combines PPC + T33 filtration (Polypropylene Cotton with Alkaline Mineral enhancement) with reverse osmosis technology. Working through multiple filtration stages, the system is highly effective at reducing impurities and delivering cleaner, safer, great-tasting drinking water for your home. FEATURES • 6-stage filtration system - combines PPC + T33 filtration • Reverse Osmosis techno
The Window World 16-19mm Expandable Curtain Rod Set is a complete, ready-to-install solution that instantly elevates your windows. Adjustable from 1.2m to 2.1m and available in three stylish colours, this easy-to-fit rod set is ideal for anyone seeking a versatile, no-fuss way to achieve a perfect, tailored look on almost any window size. FEATURES • 16-19cmm diameter - Slim look for lighter curtains • Adjustable from 1.2m to 2.1m - Perfect for in-between sized windows & doors • Easy-to-fit - Inc
Host On The Go Gift Pack is thoughtfully curated for moments around the table. This dining textiles gift box celebrates the art of gathering, including napkins, placemats and coasters to set the perfect table for four in style. Each piece is designed to bring beauty, texture, and ease to everyday meals and special occasions alike. Soft to the touch yet durable, these pieces transform the table into a space of warmth, connection, and shared stories. This set makes a lovely gift that honours hospi
The Braun PurShine 2 Slice Toaster is a timeless addition to your countertop with a stainless steel exterior finish that is both practical and attractive in a modern kitchen. Make the perfect toast every time with the auto-centring system that ensures your bread is always in an ideal position for even browning results, while 8 different settings give you choices for your preferred degree of toasting. It's easy to use with an intuitive interface and an integrated bun warmer for larger breads, rol
Introduce a touch of soft, natural elegance to your space with our Faux Magnolia Bud Stem. With delicate white buds and gracefully branching stems, this piece captures the gentle charm of early spring blossoms. Each bud is carefully shaped with lifelike texture and subtle colour variation, giving the stem a realistic, freshly‑bloomed appearance. Its tall, airy silhouette makes it perfect for adding height and softness to arrangements. Style a single stem for a minimal, sculptural look or group s
Transform your bedroom with the Jet Home Pink Fabric Base Cover for a touch of comfort and style. Made of high-quality polyester material, this base cover is designed to bring a cozy feel to your space.
The Cuisine::pro Damashiro Cleaver will change the way you handle meats. In addition to being designed for portioning poultry and varied cuts of meats, the cleaver is perfect for cutting through heavier root vegetables with ease. It is engineered to be perfectly balanced and weighted, making chopping through bones a breeze. The distinctive Damascus-inspired blade has been tapered to allow for a thinner and more precise cutting edge. FEATURES Blade length: 17cm Engineered and tested to meet Rockw
Introducing the Jet Home Multi-Colour Vase Large! Add a pop of color to your space with this vibrant vase. Made to brighten up any room, it's sure to make a statement. Crafted with quality materials, it's a must-have for your home decor. Make a bold statement with this stylish piece!
