Return & exchange policy for sale shoes | Bash

Return & exchange policy for sale shoes | Bash

How our return and exchange policy works for sale shoes

We know buying shoes on sale can mean tighter stock, limited sizes and quick decisions. We aim to make returns and exchanges simple and predictable so you can shop with confidence. This page explains what qualifies for return, how long you have, condition requirements, and realistic timelines in South Africa.

What qualifies as a return or exchange

Faulty or materially different: shoes that arrive damaged, with manufacturing faults, or that significantly differ from the product description.
Incorrect item shipped: wrong model, size or colour compared with your order confirmation.
Change of mind on full-price items is handled differently; for sale-price items we state the specific return window below.

Timeframes and key deadlines

For most sale shoes we offer a 14-day window from delivery date to open a return or exchange request. If the item is faulty, you can report it within six months under consumer protection provisions - we’ll assess and act promptly. If you ordered during a special promotion (clearance or limited-time flash sale), the return window may be shorter; we make any shorter window clear on the product page at checkout.

Condition we expect on returns

Shoes returned in their original condition with all tags, inner packaging and the original box when possible.
Minimal, reasonable trying-on is fine - scuffed soles from outdoor use are not accepted.
If hygiene items (insoles, socks) were included, those must be unopened unless the shoes are faulty.

If you're unsure whether the issue is a fault or fit problem, start a return request - we’ll advise the right next step and whether an exchange is possible.

How we handle refunds and exchanges

When a return is accepted we offer either an exchange for the same style (if stock allows), a store credit, or a refund to the original payment method. Refunds to cards or EFTs may take 3-10 business days after approval depending on your bank. Store credit is immediate and useful if you want to pick another pair from our Shoes collection.

Before you start a return, check related product choices and sizes in our Shoes category to see alternatives that fit the same style or price band.

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Step-by-step: make a return or exchange

We keep the process straightforward so you can focus on finding the right pair. Follow these steps:

Log in to your Bash account and go to Orders, or use the returns link in your order email.
Select the sale shoe item, choose Reason (faulty, wrong size, wrong item), and upload a clear photo if the item is damaged.
Choose whether you want an exchange, store credit, or refund (exchanges depend on available sizes).
Complete the return form and follow the printed label or collection instructions we provide.

Practical tips to speed up an exchange

Measure your foot and compare to the size chart on the product page before requesting an exchange - we show size guidance on most listings.
If you want a different size or a nearby style, browse our Sneakers articles to see fit notes and local customer feedback that often points to whether a model runs large or small.
For faster swaps, request an exchange for a size we can confirm in stock; we’ll notify you if stock changes during processing.

Costs and collection

If a return is due to our error (faulty, wrong item) we cover reasonable return shipping. For change-of-mind returns on sale items, a return shipping fee may apply; we display this at the start of the return request so you’re never surprised. If you prefer, you can drop the pair at a designated collection point when available.

Common scenarios we handle

Limited stock sold out: if your requested exchange size is unavailable we’ll offer store credit or a refund.
Partially faulty pair (single heel defect): we assess whether repair, replacement, or refund is most appropriate and fair.
Promotional bundles (shoe + accessory): returns for bundled promotions follow the bundle terms shown on the product page.

Realistic timelines you can expect

Typical processing times after we receive the return: inspection and decision within 3 business days; refunds 3-10 business days depending on your bank; exchanges shipped within 2-5 business days if the replacement is in stock. Delays during peak sale periods can happen; we’ll keep you updated by email.

If you want to browse while you wait, explore our Men and Shoes collections to find options in similar price ranges (for example, sale sneakers around R600-R1 200 and casual shoes around R800-R1 500 depending on brand and promotion).

Need help?

We’re here to help - open a returns request in your account and our team will guide you through the next steps. We always aim to treat sale purchases fairly while balancing stock realities and promotional rules.

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