Return & Exchange Policy for Sale Shoes

How our sale-shoe returns work

We know buying shoes on sale is a smart way to stretch your rand - and sometimes a style or size doesn’t work out. At Bash we treat sale footwear the same as full-price items when it comes to basic consumer protections, but there are important eligibility rules you should check before you buy.

What qualifies as a returnable sale shoe

• Items must be returned within the time window stated on the product page and your order confirmation - typically 14 or 30 days, depending on the promotion.
• Shoes must be returned unworn, clean, and with all original packaging (shoe box, tags, dust bags) and any promotional freebies included.
• Seasonal final-sale labels are shown where a shoe is not eligible for return - these are clearly marked on the product page and in your cart.

Before you buy - quick checks that save time

We recommend these simple steps before you add a discounted pair to your basket so returns or exchanges are less likely:

• Confirm the return window on the product page and your confirmation email.
• Check the size guidance for the specific shoe style - different styles from the same brand can fit differently.
• Look for a "final sale" flag; if present, the item is not eligible for return or exchange.

If you’re shopping for everyday trainers, browse our Sneakers collection for clear size notes and typical price bands. For other styles, see the main Shoes category for filtered sale selections.

What we inspect on return

• Physical condition: scuffs, dirt on soles, or wear signs may make a shoe ineligible for return.
• Original packaging: missing boxes or tags can affect refund value or be refused.
• Authenticity: all branded items returned must be genuine and match the order details.

How exchanges differ for sale items

If you want a different size or colour, exchanges are usually possible when stock allows. For sale items we prioritise a straightforward refund first, then let you reorder the size you need - this keeps checkout pricing and promotional discounts accurate. If we can do a direct exchange, we’ll outline that option in your return portal.

Practical examples and price expectations

To make this concrete: sale sneakers often sit in the R350-R1 200 band during seasonal promotions; leather dress shoes on sale might be R500-R1 500. If a discounted pair shows "final sale", it will be non-returnable - otherwise expect the standard return rules above to apply. We note estimated price bands where helpful, but actual sale prices vary by brand and promotion.

Step-by-step return process

• Open your orders page in your Bash account and select the order item to return - you’ll see the eligibility details there.
• Choose refund or exchange (if available) and follow the prompts to generate a return label or arrange collection.
• Pack the shoes with original packaging and ship or prepare for pick-up within the stated return window.
• We inspect on receipt and process refunds to the original payment method - allowance for bank clearing times may apply.

If you’re shopping for sale footwear for someone else, consider ordering two sizes and returning the pair that doesn’t fit. For a wider womens' selection, our Women hub includes size notes and clear sale flags.

Common buyer eligibility rules that cause refusals

• Exceeded return window listed on the product/order confirmation.
• Noticeable wear or stains on the shoes or soles.
• Missing original box, tags, or bundled promotional items.

We aim to process straightforward sale-item refunds within 7-14 business days after receiving the return, but exact timings depend on your bank or payment provider. Where an item is marked non-returnable, that status is shown clearly on the product page and during checkout.

If something goes wrong

If a return is refused, we’ll explain the reason and supply photos from our inspection. We’ll also outline options - for example, a partial refund when packaging is missing but the product is unused. We handle disputed returns with care and aim for a fair outcome.

Ready to shop sale footwear? We recommend filtering sale items in the Shoes and Sneakers categories and checking the product return notes before you pay.

Explore sale-ready options: Shoes • Sneakers • Women.

Sources

• Consumer Protection Act - Government of South Africa
• National Consumer Commission (South Africa)
• Official Government Information Portal